Privacy Policy

Award Engravers and Framers  take the privacy of our customers seriously. This privacy policy explains the information and data we collect and why.

What personal data we collect

We may collect personal data about you from the following sources:

  • When you purchase something on our website
  • When you use our engraving and picture framing services
  • When you make an enquiry through the contact form on our website
  • When you make a purchase through our trademe account

This data may include your name, delivery or mailing address, email address and telephone number. We will not share your personal details without your knowledge or permission. We will take reasonable steps to protect the security of the Personal Information we collect from you.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


Any images you upload to the website will only be used for the purpose you intend them for. If we want to use them for other items we will ask your permission first. We may take photos of some of our projects. We will not use these photos for advertising purposes without your permission.

We use cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Links to other websites

To enhance user experience and provide you with additional information, we may provide links to other sites. When you click on these links, you are leaving our site and entering another site. We do not control these other sites and accept no responsibility for their privacy policies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use google analytics for monitoring our website statistics. This provides us with information about how we acquire our website visitors. It gives us insights into the performance of our site and how we can improve user experience. It does not personally identify you in any way.  Read google analytics privacy policy.

How do we use this personal information?

When you purchase from us online we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We have a variety of reasons for collecting your personal details. Most importantly, we need these details to contact you regarding your purchase and make sure we meet your requirements. We’ll also use this information for purposes, such as, to:

  • Send you information about your account and order.
  • Process your payments and refund requests.
  • Set up your account for our store.
  • Provide you with information about products or services that are appropriate to your needs.
  • Notify you of changes in our own circumstances such as moving premises or a change of business name or ownership.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
We will also store comments or reviews, if you choose to leave them.


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact us

If you have any questions or concerns regarding our privacy policy, please contact us online or in writing to the following address:

Award Engravers & Framers
10 Joyce Place