Terms and Conditions


Please check your goods on receipt.  If any items are faulty, please let us know immediately.  Items broken in transit must be photographed and emailed to info@awardengravers.co.nz.  We will provide the option of a replacement if available or a full refund.

Change of mind

If you change your mind, goods can still be returned within 30 days if in original condition (including packaging).

However, a cancellation fee of 20% will be deducted from the credit.  This is to cover the cost of supplier freight charges, supplier restocking fees, unpacking, repacking and freight costs to return the cancelled goods to our supplier.

We are only a small business with limited storage space. Cancellations of large orders place a huge burden on our resources and we have no option but to face the embarrassment of returning the goods to our suppliers.

You can cancel your order at no additional cost to you within 24 hours of placing your order.

Copyright and Trademarks

The information contained within this site (including site design, text, graphics, icons, images and logos) are the copyright of Award Engravers & Framers.

The Services and the content of this website are protected by Copyright, trademark and other intellectual property rights, as applicable and are provided solely for your own use. Republication or redistribution of any of the content available on this website by any means is prohibited.


Your personal information is important to us. Award Engravers & Framers recognises that your privacy is very important to you as such your information will not be given or sold to any outside organisation for marketing purposes without your consent.

Offensive Content Policy

We have standards just like every other reputable business. Award Engravers & Framers will not under any circumstances engrave, print or frame bad language, obscenities or offensive images.


Your use of the information and data contained on this web site is at your sole risk. Any information and data is provided on an “as is” basis without warranty of any kind. In no event shall Award Engravers & Framers and/or its authorised agents be liable for any loss or damage arising out of the use of any of the information supplied herein, whether such loss or damage arises directly or indirectly from the said information even Award Engravers & Framers or an authorised agent has been advised of the possibility of such damages or losses. Links to Third Party Websites.

This site may contain hyperlinks to websites operated by third parties, which are not under the control of Award Engravers & Framers, as such we are not responsible for the contents of any linked website or any hyperlink contained in a linked website. These hyperlinks are provided to you for convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Award Engravers & Framers. You link to any such website entirely at your own risk.


We may modify these terms and conditions and change any content of this website at any time. These terms and conditions are governed by and will be interpreted in accordance with the law of New Zealand and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the Courts of New Zealand.