Read our Covid-19 plan for level 3
We are looking forward to being able to look after our customers again under the new Level 3 restrictions. However, there will be changes we have to put in place to ensure the safety of our customers.
Here is an outline of how we plan to cater to the ‘new normal’ while still providing a good customer experience.
In store visits
Because our shop is not a wide open area we have decided it is not safe to have customers in store for even a short period of time. Only pickups and drop offs at the door can be accepted.
To ensure your items are kept safe, please ring us and arrange a time to drop off items and collect them. Phone or text us on 021 228 5659 to notify us of your arrival. Do not leave items at the door unless we confirm we have received your message. We will not leave items outside the door for you to collect until you notify us of your arrival.
There is generally no need for a face to face consultation. Simply attach details of the engraving required for each item. We always send previews of engraving before we proceed to make sure we get it right. But in the case of annual engraving of names and dates on trophies we are depending on our customers to give the correct details. If something doesn’t look quite right we will check before we proceed. We can generally detect spelling mistakes but it is the responsibility of the customer to ensure they give the correct information.
Trophies and Giftware Purchases
As we have all our range available to purchase online, this is no problem. Many of our customers make online purchases without any personal contact. We have many years of experience in packaging and sending items around the country.
As many of you are aware, our trophy parts are interchangeable. So if you want your trophy a little bit different to what we have pictured online, we can assemble it and send you a photo.
We can still continue to frame your pictures without the need for in store consultations. Send us a photo of the picture you want us to frame. We can do mock-ups of your picture in frames and mat boards that are most suited to the picture.
This is a service we have been providing free of charge for a long time. With our experience in photo editing, we can do mock-ups of your items with your own pictures and text. We send these to you before we proceed, often with options of different fonts for you to choose from. In the current environment where most of our customer interaction has to be done remotely, we feel this service has us well prepared for a time like this.
Payment must be made before you collect your items or they are dispatched. Our regular clients that have a history of paying their accounts on time can continue to make payment preferably within 7 days or on 20th of the month following invoice. Payment can be made by direct bank deposit or online credit card payment.
Our prompt personal service which we are known for will continue
We do enjoy providing personal service to our clients and having the face to face contact. But to ensure the safety of our clients it is not possible at the current time. But we can still provide the personal service by phone or email whilst ensuring our customers keep safe and well looked after.
Your safety is our priority
This approach will mean we can keep personal contact to a minimum and maintain social distancing procedures. Doing things this way also means our clients will not need to touch any surfaces such as door handles, cash or eftpos machines.